Contact Us

This page sets out how to reach our support team, what to include in your message, and how we handle complaints.

Games to try

How to reach us

Our support team is on live chat on the site 24/7. If you would rather write, e-mail support@casinomecca.co.uk and we will reply to the address registered on your account with us.

Live chat on the site, open 24/7, for anything that needs a quick answer.
E-mail to support@casinomecca.co.uk for questions that need documents or more detail.

What to have ready when you write

A message with the right details can usually be settled in one reply, so please include:

Your username as it appears on your account.
The game, bonus or transaction the message is about.
The date and time it happened.
Any error message you saw, word for word.

Keep your password to yourself

Please never send us your password. We will never ask for it, and we do not need it to check anything on your account.

Common questions we help with

Account and verification: opening or closing an account, updating your details, the documents we need.
Deposits and withdrawals: payment methods, pending balances and the limits shown in the cashier.
Bonuses: how an offer works, wagering progress and the terms attached to it.
Technical issues: a game that will not load, a round that did not finish, or trouble signing in.
Safer gambling: deposit limits, time-outs and self-exclusion, and support from GamCare, GambleAware, GamStop and the National Gambling Helpline.

Complaints

If you want something treated formally, e-mail support@casinomecca.co.uk with Complaint in the subject line. Tell us what happened, when, and the outcome you are looking for.

We acknowledge every complaint in writing and reply once it has been looked into against our records and the terms that applied at the time. If we need anything else from you, we will ask in one message rather than several.