About Us

Mecca Casino is an online casino for players in the United Kingdom. Balances are kept in pounds sterling, the payment methods are the ones shown in the cashier, and support is open at any hour.

Our games come from established studios and sit in one lobby that works the same way on desktop and mobile.

• Slots - three-reel classics, video slots and feature-led releases, grouped so you can find a title quickly.
• Live tables - roulette, blackjack and other table games dealt by a live host and streamed to your device.
• Jackpots - progressive and fixed jackpot games, with the prize on offer shown in the lobby.

Four commitments sit behind the way we run the site.

1. Fair play. Game outcomes come from the random number generators inside each game, tested outside our business. We hold a gaming licence and cannot alter the odds.
2. Fast payouts. Once your account is verified, withdrawals go for processing without being held back; the timings for each method are set out in the cashier.
3. Safer gambling. The tools in your account let you set your own boundaries before play stops being a choice you are making freely.
4. 18+ only. Our services are for adults aged 18 or over. We check the age and identity of every player, and any account opened by someone underage is closed and the deposits returned.

Account verification

Before your first withdrawal we ask for documents confirming your name, age, address and the ownership of your payment method. The list is shown in your account, and we complete the check as soon as they arrive.

Secure payments

Deposits and withdrawals run over encrypted connections, and card and bank details are handled by our payment providers rather than kept by our staff. Player funds are held separately from the money we use to run the business.

Support at any hour

Live chat is open from every page of the site, and you can e-mail us at support@casinomecca.co.uk. Chat is quickest for anything happening now; e-mail suits questions that need documents. Either way, we tell you what happens next.

Every account carries the same controls, whether or not you have ever needed them.

• Deposit limits - a cap per day, week or month, applied at once when you lower it.
• Time-outs - a short break from your account, over the periods shown in your account.
• Self-exclusion - a longer closure, during which we block access and stop marketing to you.
• Reality checks and history - reminders of time played, plus a record of your activity.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from every UK-licensed online operator in one step. Tell our team if gambling is becoming a problem and we will apply the limit you ask for.