Terms & Conditions

These terms form the agreement between you and Mecca Casino. By registering, adding funds or placing a stake, you confirm that you have read them and accept them in full.

We may update these terms, for example to reflect a change in the law or in our regulatory obligations, a change to the games or payment methods available, or a change in how our systems work. Where an update materially affects your rights or obligations, we give you notice by e-mail or in your account before it takes effect, and you may be asked to accept the new version before you play again.

The rules of individual promotions, our privacy policy and our safer gambling information form part of this agreement. Where an offer's rules differ from these general terms, the offer's rules apply to that offer only.

An account is personal to you. You must meet the conditions below when you register and for as long as the account stays open.

Who may register

• You are 18 or over and have the legal capacity to enter into this agreement.
• You are resident in the United Kingdom and are legally allowed to gamble where you are when you play.
• You are acting for yourself, with your own money, and not on behalf of or at the direction of anyone else.
• You are not registered with the national self-exclusion scheme, GamStop, and have no active self-exclusion with us.
• You have not previously had an account closed by us for a breach of these terms.

One account per person

Each person may hold a single account. Where we find duplicate accounts held by the same person, household, device or payment method, we may close the additional accounts, consolidate balances where we are able to, and withhold bonus funds and any winnings that came from them.

Accurate registration details

The name, date of birth, address, e-mail address and payment details you give us must be true, complete and your own. Please tell us promptly through live chat or at support@casinomecca.co.uk if anything changes. We may restrict an account where details cannot be matched to the documents we hold.

Keeping your login safe

You are responsible for your username, password and any security codes we issue. Do not share them and do not let anyone else use your account. Tell us at once if you think someone else knows your details, and we will help you secure the account.

We hold a gaming licence, and that licence requires us to know who our customers are. We therefore verify accounts when you register and at later points while an account is open.

Before we can pay out your first withdrawal, we complete the following checks.

1. We check your identity, using documents or electronic records that confirm the name on the account is yours.
2. We check your age, so that we can be satisfied you are 18 or over.
3. We check your address, so that we can confirm where you live.
4. We check your payment methods, so that we can confirm each one belongs to you.

Where we are required to, we also ask about the source of the funds you gamble with, which may mean sending documents such as payslips or bank statements. These requests are a condition of our licence and of the rules on money laundering. We treat the documents confidentially and handle them as described in our privacy policy.

Deposits

You may deposit only from a payment method registered in your own name, and only money that is lawfully yours. The methods open to you, the minimum and maximum amounts and any processing times are shown in the cashier. We do not offer credit and we do not accept credit cards.

Withdrawals

We return funds to the method you deposited with wherever that is possible; where it is not, we use an alternative method in your own name. Requests are processed once your account is verified and any open checks are complete. The limits and expected timescales that apply to you are shown in the cashier.

Promotions and bonus funds

Every offer carries its own terms, published with the offer and accepted when you claim it. The terms below appear in most of them.

Fair use of promotions

Offers are for ordinary play. Staking above the maximum, using patterns of play designed only to clear wagering with little risk, claiming the same offer through more than one account, or acting with other players to do so, counts as abuse of promotions. Where we find it, we may remove the bonus and anything won from it, and close the account.

You can set deposit limits, loss limits, session reminders and a time-out in your account, or ask us to set them through live chat. A request to lower a limit takes effect straight away; a request to raise one takes effect only after a cooling-off period. For a longer break you can self-exclude with us, and GamStop blocks access to every operator licensed in Great Britain. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

You may ask us to close your account at any time by writing to support@casinomecca.co.uk, and we will return any withdrawable balance. We may suspend or close an account where you breach these terms, where a check cannot be completed, where the account has been inactive for a long period, or where we are required to do so. We tell you the reason unless the law prevents us.

If something goes wrong

Please tell us first. Write to support@casinomecca.co.uk with your username and what happened, or use live chat. We acknowledge complaints, look into them and answer within a reasonable time, keeping you updated if the detail takes longer. If our final answer does not settle the matter, you may refer it free of charge to the independent dispute resolution service named in our complaints information.

Our liability

We provide the site and the games with reasonable care and skill, but we cannot promise that they will always be available or fault-free. Where a game or transaction malfunctions, the result is void and the stake is returned. We are not liable for losses that were not foreseeable, for faults in your own device or connection, or for your decisions about how much to stake. Nothing in these terms limits liability that cannot be limited by law.

Governing law

This agreement is governed by the laws of England and Wales. Nothing in it affects your statutory rights as a consumer.