Bonus Terms and Conditions

These bonus terms and conditions apply when you claim a bonus, free spins, a cashback offer or any other promotion from us. They apply alongside our general terms and conditions and our privacy policy, and they form part of your agreement with us.

Each promotion also carries its own terms: the amount, any qualifying deposit, the wagering requirement, the games it may be used on and the period for which it stays active. Those specific terms sit with the offer itself, in the promotions area of the site or in the message in which the offer was sent to you.

Where the terms of an individual promotion differ from this page, the terms of that promotion apply to that offer. Where this page differs from our general terms and conditions, our general terms apply.

We may change these terms, withdraw a promotion or change the offers available to you. A change will not affect a bonus you have already claimed and are still wagering, unless the change is needed for legal or regulatory reasons.

Promotions are open to registered account holders aged 18 or over who are resident in the United Kingdom, unless the terms of the individual offer state otherwise. The following conditions apply to every promotion.

• One bonus per person, household, address, shared device, network connection and payment method, unless an offer says otherwise.
• Your account must be fully registered, and our identity and age checks must be complete, before funds arising from a bonus can be withdrawn.
• Some offers require a code, an opt-in or a minimum qualifying deposit. Where this applies, it is shown with the offer and in the cashier.
• Offers sent to you by e-mail or shown in your account are personal to you and cannot be transferred to another player.
• Certain payment methods may be excluded from deposit-based offers. The methods that qualify are listed in the cashier at the time you deposit.
• We do not send promotional offers to players who have self-excluded, taken a time-out, or turned marketing messages off.

If you would rather not take part in a promotion, simply do not opt in, or decline the offer in your account. You can also switch marketing messages off at any time in your account settings, and that choice will be applied across the channels you have asked us to stop using.

Bonus funds are held separately from your cash balance. Before bonus funds, or winnings generated from them, can be converted into withdrawable balance, the wagering requirement attached to the offer must be met in full. The requirement, the games that count and the time allowed are shown with each promotion and tracked in the bonus panel of your account.

How bets count towards wagering

Game types contribute at different rates, and some games are excluded from bonus play altogether. Bets placed on excluded games do not count towards the requirement and may breach the terms of the offer. Bets that are cancelled, voided or refunded, and bets placed with cash once a bonus has been closed, do not count either.

Stake limits while a bonus is active

Each offer sets a maximum stake that applies until wagering is complete. Where a feature buy, bonus buy or similar purchase is available in a game, the amount spent is treated as a stake for this purpose.

A bonus is available for a set period, and the wagering must be completed within that period. Unused bonus funds, unused free spins and any winnings still tied to unmet wagering are removed once the period ends.

1. Claim the offer, or opt in and make a qualifying deposit where one is required.
2. Place qualifying bets on eligible games until the wagering requirement is met, keeping within the maximum stake.
3. Once wagering is complete, the balance converts to cash and appears in your withdrawable balance.
4. Request a withdrawal in the cashier, using the methods and limits shown in your account.

You may cancel an active bonus at any time from the bonus panel in your account. Cancelling removes the bonus funds and any winnings that have not yet been wagered through; your cash balance stays with you. If you ask to withdraw cash while a bonus is active, we may treat that request as a cancellation of the bonus, and the cashier will tell you before the withdrawal is confirmed.

Promotions are offered for normal play. We may remove a bonus, void winnings arising from it, or withdraw access to future offers where play is inconsistent with that purpose. The following are treated as misuse of a promotion.

• Opening or using more than one account, or acting together with other account holders, in order to claim the same offer more than once.
• Placing low-risk or covered bets, or using staking patterns arranged to clear a wagering requirement rather than to play the game.
• Placing bets on games excluded from an offer, or staking above the maximum stake set for an active bonus.
• Giving us registration or payment details that are inaccurate or incomplete, or depositing with a payment method that is not held in your own name.
• Depositing and withdrawing with little or no play in between, so that the same offer or a series of offers can be claimed repeatedly.

We hold a gaming licence and we verify the identity, age and payment details of every account, which may happen at registration, before a withdrawal or at any point while your account is open. Promotional play forms part of those checks. If we hold a bonus or a withdrawal while a check is completed, we will tell you what we need from you. Where you disagree with a decision about a bonus, you can raise it through our complaints process and it will be looked into.

A bonus is never a reason to spend more than you planned. Our site is for players aged 18 and over, and you can set deposit limits, take a time-out or self-exclude at any time from your account. Players who have self-excluded with us, or registered with GamStop, will not be sent promotional offers. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

If anything on this page is unclear, or you want to check how a particular offer applies to your account, our live chat is available on the site and you can e-mail us at support@casinomecca.co.uk. Questions about the terms of a specific promotion can also be sent to promotions@casinomecca.co.uk.