Mecca Casino Login: Sign In to Your Account

You log in with the details you chose when you opened your account: the email address or username on the account, plus your password. Nothing else is needed for day-to-day play, and your balance, your bingo rooms and your game history are all waiting behind the same sign-in.

1. Open the log-in form

   Choose the log-in option and the sign-in fields appear. You need an account first, because registration comes before depositing and playing.

2. Enter your username or registered email

   Use the exact address or username held on your account. A second email address you also use will not be recognised.

3. Type your password

   Passwords are case sensitive, so check your keyboard is not stuck on capitals before you try again.

4. Confirm and check your balance

   Once you are in, your cash balance and any bonus funds are shown separately, so you always know which money you are playing with.

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One account per player per brand is the rule, and the account has to be registered in your own name and used for your own benefit. You must be 18 or over to hold an account and to play, and we verify age through document checks.

Most sign-in trouble comes down to the password. Use the password reset option on the log-in form and the instructions go to the email address held on your account, which is one good reason to keep your contact details current.

• Check capitals and spaces before anything else: passwords are case sensitive.
• Use the email address or username registered on the account, not another one you own.
• Keep your email address and mobile number up to date so a reset can reach you.
• Never share your password or let anyone else use your account.
• Still stuck? Live chat answers in around 2 minutes.

Your password is yours alone. Sharing it, or letting a friend play on your account, puts your balance at risk and breaks the account rules, which can lead to a suspension and to prizes being forfeited.

We may ask for information or documents to confirm your age, identity and financial circumstances. That can mean a passport or other photo identification, and proof of your address. A request can come before, during or after a promotion, not only when you first join.

While a check is open, your account may be temporarily suspended and payment of your balance and winnings held until verification has been completed to our satisfaction. Sending clear, full-page images that match the name and address on your account is the quickest way through it.

An account with no log-in for 12 months or more may be re-classified as dormant. Signing in now and then is enough to keep it active, even if you are not playing.

If your account has already been marked dormant, our support team can help you get it back into use. Have your registered details to hand, and expect the usual identity checks if your documents are out of date.

Two tools stop play completely rather than limiting it. Take a Break locks your account for anything from 24 hours up to 6 weeks. Self-exclusion locks it for a longer stretch, from 6 months up to 5 years.

While either is running you cannot sign in to play, and the lock stays in place for the full period you chose. That is the point of it: the decision is made once, calmly, and then it holds.

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You set both by logging in and going to the safer gambling section of your account. Our safer gambling team is reachable 24 hours a day through a dedicated support line and online chat if you want to talk it through first.

Mecca Casino protects your account and payment details with industry-standard SSL encryption, and your personal details are never sold, rented or passed on to third parties.

We are licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for online play, and a separate Gambling Commission licence covers our 86 bingo clubs across the UK. Age verification, deposit limits and self-exclusion are part of that framework, not extras.

• Only players aged 18 or over may register and play; age is verified through document checks.
• One account per player, in your own name and for your own benefit.
• Your password stays private; accounts found to be shared or duplicated can have prizes forfeited.
• Deposits and withdrawals use a payment method in your own name.
• Transactions show on your statement as MECCABINGO, so you can match them up easily.

The safer gambling section inside your account is where you take control of how much you deposit, how much you can lose and how long you play. Changes are made by you, in your account, whenever you want them.

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A reality check is the simplest of these to live with. Set it to 15 minutes and a reminder interrupts your session four times an hour, which makes it much harder to lose track of time in a bingo room or on the reels.

If a reset has not solved it, or your account is on hold, talk to us rather than opening a second account. A duplicate account can be closed or suspended and any prizes on it forfeited, which is a slow way to fix a fast problem.

• Live chat - answers in around 2 minutes, best for a locked or forgotten log-in.
• Telephone - responses within around 24 hours.
• Email - responses within around 24 hours; useful when you need to send documents.
• Safer gambling support - a dedicated team on a support line and online chat, 24 hours a day.

Have your registered name, email address and date of birth ready. Our team will never ask you for your password, so treat any message that does as one to ignore and report.